Though the government of the British Virgin Islands has restricted development and growth, the vacation and tourism industry has ceased to develop into a profitable, yet highly competitive market. It is evident that the cross cultural barriers are leading to problems in all areas and operations of the hotel; four of which resolution is critical for success.
West Indies Yacht Club: Jim Johnson, the 48 years old expatriate general manager originally from U. West Indies Yacht Club Resort was facing challenges in Therefore, they all have to differentiate themselves from one to another.
There were mainly four general government restrictions and policies exacerbated the challenge of hiring and managing staff. That is why Jim Johnson had to make a move so he called Patrick Dowd. Second, Johnson estimated an important increase of guest complaints.
West Indies Yacht Club Resort: When Cultures Collide Case Analysis: As a result of these restrictions and policies, managers often found themselves overstaffed with underqualified workers.
The WIYCR is troubled with internal problems that have started to affect its normal day to day operations. Second, organizations were not permitted to lay off staff during slow seasons. Second, organizations were not permitted to lay off staff during slow seasons.
First, the resort failed to retain expatriate waterfront, food and beverage directors. Finally, organizations were under extreme pressure to promote BVI locals into management positions whenever possible.
First, organizations were granted only a limited number of work permits to attract more experienced service employees from foreign countries. First, there is a high level of expatriate turnover.
Although the WIYCR has operated successfully since its inception, recently some alarming problems have become evident, and have seriously affected the operating performance of the resort.
Inthe property was bought by Joe Kimball, who saw the potential for development. As the resort staff is composed of expatriate managers and local employees, there is an underlying cross cultural communication barrier for both the management and their employees.
Expatriate work permits were granted on the basis of the total number of employees working at a resort and the availability of locals who possessed these skills requisite for the position.
Finally, there appeared to be an increasing level of tension between expatriate and local staff members. Third, the level of tension between expatriate and local staff members Finally, the main symptom that will create the most problems would be the labor market laws and regulations.
Second, the guest complaints had increased.West Indies Yacht Club Resort: When Cultures Collide Introduction The West Indies Yacht Club Resort (WIYCR), located in the British Virgin Islands (BVIs), has been successfully operated from However, WIYCR has been experiencing operational difficulties in high competitive market during the recent years.
West Indies Yacht Club Resort (WIYCR) Body Conclusion When Cultures Collide Ayushmaan Datta Cathy Wong Elisabetta Sorrentino Jessica. Case Analysis: West Indies Yacht Club Resort: When Cultures Collide The British Virgin Islands (BVI’s) are made up of thirty-six islands, less than half.
The West Indies Yacht Club was founded for yachtsmen, marine officers, sailing enthusiasts and vessels owners, whether with engine or sails, to promote sailing and classic yachting, maintain, protect maritime heritage and improve sailing techniques as well as vessels performances.
West Indies Yacht Club Resort was facing challenges in There were three primary areas of concern. First, the resort failed to retain /5(1).
West Indies Yacht Club Resort: When Cultures Collide. Submitted by: Punit Kumar Kirti Harsh Lakra Sakshi Jain human resource (cultural issues) with conflicts arising from the mismatched cultures.Download